Shipping policy
Thank you for shopping with Furlong Pet Co! Here's everything you need to know about how we ship your order.
Processing Time Orders are typically processed within 1–3 business days of being placed. You'll receive a confirmation email with tracking details once your order has been dispatched.
Shipping Within Australia We ship Australia-wide using Australia Post and other trusted carriers. Shipping rates and delivery timeframes vary by product:
- Standard shipping from $8.95 AUD
- Express shipping from $11.95 AUD
- Some products qualify for free shipping Australia-wide
International Shipping We ship to New Zealand, the United States, Europe, and many other countries worldwide.
- New Zealand: from $19.00 AUD (Regular) or $29.00 AUD (Express)
- United States: from $25.00 AUD (Regular) or $29.00 AUD (Express)
- Europe: from $29.00 AUD (Regular) or $43.00 AUD (Express)
Multiple Parcels As we work with multiple suppliers, your order may arrive in separate parcels with different tracking numbers. This is completely normal!
Delivery Timeframes Delivery times vary depending on your location and the shipping method selected at checkout. International orders may take longer due to customs processing.
Lost or Damaged Orders If your order arrives damaged or doesn't arrive at all, please contact us at your earliest convenience and we'll make it right.